![]() Make sure that your iOS restore file was downloaded directly to iTunes on your Mac from Apple, not from some other website or that may be another reason you are getting that build message. Don't let go when you see the Apple logo - keep holding until you see the recovery mode screen. While your device is connected, force restart it: Press and hold the Sleep/Wake and Home buttons at the same time.If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider. Connect your iOS device to your computer and open iTunes.'You can't sign in because your account was disabled for security reasons'. Wait until a 'Cable Logo' shows up on your iPhone and iTunes detect your device in recovery mode. If you see one of the following messages, your Apple ID automatically locked to protect your security and you can't sign in to any Apple services: This Apple ID has been disabled for security reasons. Hold the home button then connect the usb cable (Keep holding the button) 3. This will erase the device and its passcode. If your account has been disabled for security reasons. If you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use recovery mode to restore your device. If erasing through iCloud is not an option, you may need to follow down to that last step in the article. If your device isn't connected to a Wi-Fi or cellular network, you can't erase it with Find My iPhone. Keep holding them until you see the recovery mode screen. iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold the top (or side) and volume down buttons at the same time. Then, press and hold the side button until you see the recovery mode screen. Now you can either restore from a backup or set up as new. Press and quickly release the volume down button.Click Erase to erase your device and its passcode.Click All Devices at the top of your browser window.If prompted, sign in with your Apple ID.When you see the hello screen on your iPhone, set up your iPhone. Download the latest firmware for your device, click Unlock, and wait for the unlocking process to complete. Unlock Disabled iPhone Using Recovery Mode. Connect your iPhone to your computer using a USB cable, then put it into recovery mode. Follow the remaining on-screen instructions to complete the setup process and set a New Passwcode for your device. If you set up Find My iPhone on your iOS device or Mac, you can use iCloud to erase and restore it. Launch it and click Unlock Screen Passcode > Start. If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support I Have updated iTunes and am using a Mac to connect to iPhone store. Device isn't eligible for the requested built." Immediately after the a information box pops up saying "iphone could not be restored. It then starts "extracting software" which takes a few minutes, and says "preparing to restore iphone". ![]() I have done so, and it allows me to select the option of restoring my iPhone. My iphone 6 got disabled today during babysitting, and it told me the only way to get it off disabled mode was to connect to itunes. Running the latest iTunes, and connect your disabled iPhone to iTunes with Apple USB cable. ![]()
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